Customer Support

Customer Care

Our Customer Service Representatives are available to assist you Monday through Friday from 9:00am to 5:30pm EST. Call us at (877) 768-4050 or email us at customercare@drloretta.com.

Mailing Address:
3961 SW 47th Avenue, Davie, FL 33314

 

Press and Media Inquiries

Please contact our Dr. Loretta Public Relations team at press@drloretta.com for press and media opportunities. 

 

Shipping Rates and Methods

We offer complimentary FedEx Ground shipping for all orders over $100, and a flat rate shipping fee of $5.95 for all other orders shipping via FedEx Ground.  S&H charges are non-refundable in occurrences where Dr. Loretta has made no error in merchandizing or shipping.

We ship to all 48 contiguous U.S. States. Deliveries are scheduled from Monday-Friday (no delivery service on Saturday or Sunday). At this time, we do not ship to U.S. Territories or to international addresses.

 

Tracking Your Order

After your order has shipped, you will receive a Shipping Confirmation email with tracking information so that you may check status of the order at your convenience. Please allow approximately 3-5 days for the processing and shipping of all orders. If you have questions about shipping or tracking your order, Customer Service Representatives are available to assist you Monday through Friday from 9:00am to 5:30pm EST at 1-877-768-4050.

 

Sales Tax

You are responsible for the payment of any state and local sales or use taxes that may apply to your order. The sales tax is calculated based on the full invoice price, and may include charges for shipping and handling if required by law. By law, Dr. Loretta must collect sales tax for all orders shipped to the State of Florida.

 

Returns and Exchanges

Dr. Loretta stands behind its products and will issue a refund, replacement or credit if you are not satisfied with your purchase and notify us within 14 days of receipt of product. Refunds will be made by original method of payment. All returns must arrive in the original packaging. Please call 1-877-768-4050 to obtain a Return Authorization (RA) before returning any product. Dr. Loretta will not credit the return of merchandise returned without a return authorization number. 

 

Mistaken and Damaged Shipments

Dr. Loretta will replace the order and refund any applicable shipping costs if we made an error with your order. Please note any obvious damage or shortage at the time of delivery and make all claims for replacement or credit within 14 days of delivery.

To return any mistaken or damaged item, please call 1-877-768-4050 to obtain a Returned Authorization (RA). For damaged orders, keep the original box and all packaging materials for possible inspection by the carrier and/or return to Dr. Loretta. Dr. Loretta may at any time limit the number of delivery attempts based on unfavorable delivery history resulting from, but not limited to, damage, loss, or theft.