FAQ

Our Customer Service Representatives are available to assist you Monday through Friday from 9:00am to 5:30pm EST. Call us at (877) 768-4050 or email us at customercare@drloretta.com.

Mailing Address:
3961 SW 47th Avenue, Davie, FL 33314

Please contact our Dr. Loretta Public Relations team at press@drloretta.com for press and media opportunities. 

We offer complimentary Ground shipping for all orders over $100, and for all orders under $100, shipping rates will be calculated at checkout. Please place overnight order(s) before 12:00pm EST to assure items arrive the next business day. S&H charges are non-refundable in occurrences where Dr. Loretta has made no error in merchandizing or shipping.

We ship to all 48 contiguous U.S. States. Deliveries are scheduled from Monday-Friday (no delivery service on Saturday or Sunday). At this time, we do not ship to U.S. Territories or to international addresses.

If you'd like to make changes to your order or cancel please submit your request to info@drloretta.com or call us at (877) 768-4050 immediately. We aim to fulfill orders as quickly as possible. We require requests to be submitted within one hour of placing your order so we can do our best to accommodate. All edits and cancellations made after one hour are subject to a $10 handling fee.

After your order has shipped, you will receive a Shipping Confirmation email with tracking information so that you may check the status of the order at your convenience. Please allow approximately 3-5 days for the processing and shipping of all orders. If you have questions about shipping or tracking your order, Customer Service Representatives are available to assist you Monday through Friday from 9:00am to 5:30pm EST at 1-877-768-4050.

You are responsible for the payment of any state and local sales or use taxes that may apply to your order. The sales tax is calculated based on the full invoice price, and may include charges for shipping and handling if required by law. By law, Dr. Loretta must collect sales tax for all orders shipped to the State of Florida.

Dr. Loretta stands behind its products and will issue a refund or replacement if you are not satisfied with your purchase and notify us within 14 days of receipt of product. Refunds will be issued to the original method of payment. All returns must arrive in the original packaging and are subject to a $10 handling fee. Please visit our returns portal to obtain a Return Authorization (RA) before returning any product. Dr. Loretta will not credit the return of merchandise returned without a return authorization number. Please visit this link to start the return process: Dr. Loretta Returns Portal

Dr. Loretta will replace the order and refund any applicable shipping costs if we made an error with your order. Please note any obvious damage or shortage at the time of delivery and make all claims for replacement or credit within 14 days of delivery.

To return any mistaken or damaged item, please call 1-877-768-4050 to obtain a Returned Authorization (RA). For damaged orders, keep the original box and all packaging materials for possible inspection by the carrier and/or return to Dr. Loretta. Dr. Loretta may at any time limit the number of delivery attempts based on unfavorable delivery history resulting from, but not limited to, damage, loss, or theft.

What is Dr. Loretta's Subscription Program?

How do I subscribe & save?

How do I manage my subscriptions?

How do I create a Dr. Loretta account?

How do I make changes, skip, or cancel my auto-delivery order?

Can I use a discount code on subscription products?

What products are eligible for auto-delivery?

What if I need to update my shipping information?

Do you have a Loyalty or Rewards Program?

How do I join?

How do I earn points?

How do I redeem points?

Can I combine my points with a discount code?

Can I combine points if I'm purchasing a product on subscription?

Do my points expire?

What happens to my points if I return a purchase?

How do I check my points balance?